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    A2P SMS Messaging Market Impact Report 2023 – MNO Edition

    €1,900.00 ex. VAT
    The Market Impact Report contains 100+ pages of analysis into the main providers in the A2P SMS market. Including interviews with MNOs and A2P SMS Vendors. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase.
    • Market Impact Report (£1600) This report
      • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
      • Annex Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report
      • Annex 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • A2P SMS Messaging Market Impact Report 2023 – MNO Edition + Annex Vendor Benchmarking

    €2,500.00 ex. VAT
    The Market Impact Report contains 100+ pages of analysis into the main providers in the A2P SMS market. Including interviews with MNOs and A2P SMS Vendors. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on.
    • Market Impact Report (£1600) This report
      • Annex Vendor Benchmarking (£650) (Included). Only available as an annex to Market Impact Report
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • A2P SMS Messaging Market Intelligence Report 2016 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 230+ Pages of Market Intelligence into 26 leading Vendors in the market.
    • Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
      • Executive Summary of findings from the report
      • Strategic Analysis of the Vendors
      • Vendor Directory
    • Detailed overview of the market and the products
      • Strategic Analysis - The Vendors: A2P SMS Messaging Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
      • Strategic Analysis - Service Specifics: A2P SMS Messaging Vendor Types, Their Value Added Services, Their Percentage of the A2P SMS Business, Their Transacting Currencies, Pricing Models, Number of SMS Which are Routed, Use of Aggregators, Working with MNO Groups, Working with SMS Hubs, Working with OTT Players, Level of Control of A2P SMS Route, Use of Grey Routes, Multi-Hop Routing, A2P SMS Fraud, Spam, Direct Connections, SMS Firewall, Profit Margin for A2P SMS Messaging, Client Rewards and Loyalty Programmes, Plans and Strategy for the Future, Future Predictions
      • Full Interviews with all the Vendors on their products and their outlook on the market: 
        • Annex A: Directory of A2P SMS Messaging Vendors,
        • Annex B: A2P SMS Messaging Vendor Geographics
        • Annex C: A2P SMS Messaging Vendor Interviews - Vendors who gave interviews are: AMD Telecom, Beepsend AB, BICS, CLX Communications, Corporation Tedexis CA, CS Network Solutions Limited, Dialogue Group Limited, DIMOCO, Global Message Services (GMS), Infobip, InterVAS Uganda Limited, JT (Jersey) Limited, Mblox Inc, Mitto AG, MobiWeb, Monty Mobile, Nexmo, OpenMarket, Orange International Carriers, RouteSms Solutions Limited, SAP Mobile services, a division of SAP, Syniverse, Tanla Solutions Limited, Tata Communications Ltd, Tele2 Group, tyntec Ltd
    • What Operators need to think about
    • The future, where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.    
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  • A2P SMS Messaging Market Intelligence Report 2020 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 100+ Pages of Market Intelligence into 19 leading Vendors in the market: Agile Telecom, Antwerp Technologies, Bics, Comviva, GMS, Infobip, Link Mobility, Mitto, Monty Mobile, MrMessaging, Omobio, OpenMarket, PCCW Global, Route Mobile, Sinch, SMS Highway, Syniverse, Tata Communications, Vox Carrier
    • Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
      • Executive Summary of findings from the report
      • Strategic Analysis of the Vendors
      • Vendor Directory
    • Detailed overview of the market and the products
      • Strategic Analysis - The Vendors: A2P SMS Messaging Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
      • Strategic Analysis - Service Specifics: Covid impacts, A2P SMS Messaging Vendor Types, Their Value Added Services, Their Percentage of the A2P SMS Business, Their Transacting Currencies, Pricing Models, Number of SMS Which are Routed, Use of Aggregators, Working with MNO Groups, Working with SMS Hubs, Working with OTT Players, Level of Control of A2P SMS Route, Use of Grey Routes, Multi-Hop Routing, A2P SMS Fraud, Spam, Direct Connections, SMS Firewall, Profit Margin for A2P SMS Messaging, Client Rewards and Loyalty Programmes, Plans and Strategy for the Future, Future Predictions
      • Full Interviews with all the Vendors on their products and their outlook on the market: 
        • Annex A: Directory of A2P SMS Messaging Vendors
        • Annex B: A2P SMS Messaging Vendor Interviews
    • What Operators need to think about
    • The future, where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.    
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  • A2P SMS Messaging Vendor Benchmarking Report 2020 – Strategic Analysis + Regional Analysis – MNO Edition

    €2,100.00 ex. VAT
    This Strategic Report contains 150+ Pages of Analysis into Vendors in the market. Available from Tuesday 26th May 2019.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 16 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    Annex of 15 pages: which covers the rankings of the leading 16 Vendors by Region, Africa, North America, South America, Asia, Middle East & Europe. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • A2P SMS Messaging Vendor Benchmarking Report 2020 – Strategic Analysis – ENTERPRISE EDITION

    €2,100.00 ex. VAT
    This Strategic Report contains 100+ Pages of Benchmarking Analysis into Vendors in the market based on the opinions of 300+ global enterprises. Available from Thursday 28st May 2020.
    • Executive Summary (this part of the report is sent to the ENTERPRISEs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 12 Vendors in the market in over 35+ Key Performance Indicators defined by ROCCO
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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    A2P SMS Messaging Vendor Benchmarking Report 2021 – 5 Year Regional Report

    €2,100.00 ex. VAT
    This Strategic Report contains 60+ Pages of Benchmarking Analysis into Vendors in the market based on the opinions of hundreds of MNOs over a 5 year period. Available from 1st September 2021.
    • 2017-2021 Vendor Benchmarking Global Leaderboards
    • 2017-2021 Vendor Benchmarking Regional Leaderboards
    • 5 Year Leaderboard
    • Top Ten vendor Profiles with global scoring over 5 years
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Details
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    A2P SMS Messaging Vendor Benchmarking Report 2021 – Strategic Analysis – Enterprise EDITION

    €2,100.00 ex. VAT
    This Strategic Report contains 100+ Pages of Benchmarking Analysis into Vendors in the market based on the opinions of 300+ global enterprises. Available from Thursday 8th June 2021.
    • Executive Summary (this part of the report is sent to the ENTERPRISEs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 12 Vendors in the market in over 35+ Key Performance Indicators defined by ROCCO
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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    A2P SMS Messaging Vendor Benchmarking Report 2021 – Strategic Analysis MNO Edition

    €2,100.00 ex. VAT
    This Strategic Report contains 150+ Pages of Analysis into Vendors in the market. Available from Tuesday 1st June 2021.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 16 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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    A2P SMS Messaging Vendor Benchmarking Report 2022 – Strategic Analysis – Enterprise EDITION

    €1,900.00 €1,600.00 ex. VAT
    The Strategic Analysis version contains 100+ pages of analysis of the main providers in the A2P SMS market from an enterprise perspective. The Executive Summary contains:
    • Enterprises’ opinions on the key challenges and future of A2P SMS
    • Tier Vendor listing
    Strategic Analysis contains: General Ratings and Brand Awareness for the following vendors: AMD Telecom, BICS, GMS, Greenads Global, HGC Global Communications, Infobip, LANCK Telecom, M-STAT, Messagebird, Mitto, Monty Mobile, Orange International Carriers, Route Mobile, Sinch, Syniverse, Tanla, TATA Communications, Twilio, Tyntec, Vonage
    • A detailed Comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: GMS, Greenads Global, Infobip, Monty Mobile, Route Mobile, Sinch and Tyntec.
    • Changing Vendor (Enterprises indicate whether they are changing their vendor)
    • Net Promoter Score
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Overall Leaderboard
    • Information about A2P SMS volumes from an enterprise perspective
    • Strategic Conclusions by ROCCO Research Team
      The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this.
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    A2P SMS Messaging Vendor Benchmarking Report 2022 – Strategic Analysis MNO Edition

    €1,900.00 €1,600.00 ex. VAT
    The Strategic Analysis version contains 100+ pages of analysis into the main providers in the A2P SMS market. The executive Summary contains:
    • MNO’s opinions on the key challenges and future of A2P SMS
    • Tier Vendor listing
    Strategic Analysis contains:
    • General Ratings and Brand Awareness for the following vendors: Airtel Business, AMD telecom, BICS, Citic Telecom International, Comviva, Dimoco, GMS, Horisen, Infobip, Interactive Digital Media, Intervas Uganda ltd, JT Global) ltd, Link Mobility, Lleida, M-STAT, Messagebird, Mitto AG, Monty Mobile, Mr Messaging ltd, Vonage, Orange International Carriers, PCCW Global, Route Mobile, SerwerSMS, Sinch, SMS Highway, Syniverse, Tanla, TATA Communications, Tele2 Group, Twilio, Tyntec, VOX Carrier, LANCK telecom, HGC Global Communications.
    • A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, GMS, Infobip, LANCK Telecom, Monty Mobile, Route Mobile, Sinch and Tyntec.
    • Net Promoter Score
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Overall Leaderboard
    • Strategic Conclusions by ROCCO Research Team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this.  
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  • A2P SMS Messaging Vendor Performance Report 2018 – Strategic Analysis + Regional Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 170+ Pages of Analysis into 52 Vendors in the market (16 Vendors in great detail). Available from Friday 15th June 2018.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 21 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    Annex of 15 pages: which covers the rankings of the leading 16 Vendors by Region, Africa, North America, South America, Asia, Middle East & Europe. Vendors who appear in this report are: (In bold are Vendors where MNOs gave detailed ratings) Airtel Business, Agile Telecom, AMD, BICS, Calltrade, Cequens, CITIC Telecom International, Clickatell, CLX Communications, Corporation Tedexis CA, CM.com, CS Networks, C3ntro Telecom, Dimoco, GMS, Infobip, Interactive Digital Media, InterVAS Uganda Ltd, Hook Mobile, Horisen, Javna, JT Global Ltd, Link Mobility, Lleida, Locotel Ltd, Mahindra Comviva, MessageBird, Mitto AG, Mobiweb, Monty Mobile, Mr Messaging Ltd, M-STAT, Nexmo, OpenMarket, Orange International Carriers, Panacea Mobile, PCCW Global, Route Mobile, SAP, Silverstreet, SerwerSMS, SMS Highway, Syniverse, Tanla, Tata Communications, Tele2 Group, Telecom Italia Sparkle, Telesign, Telintel, Twilio Sweden (Beepsend), tyntec. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • AI Applications Strategy Report

    €2,500.00
    This report is available from 14th February 2024 and contains a thorough discussion of artificial intelligence and telecom solutions based on this technology. The Strategic Analysis version of this report contains insights from 2600Hz, afina, Cequens, COMVIVA, GMS, LANCK Telecom, Mobileum, Monty Mobile, SecurityGen and Sinch. Considering the increasing relevance of AI, this publication addresses key questions such as:
    • What types of AI-based solutions are vendors offering?
    • What are the benefits of these solutions for customers?
    • What measures are vendors taking to ensure privacy compliance and minimise bias in their AI models?
    • What are the key regional trends and how are they impacting the development of AI solutions in the telecom industry?
    • What recommendations or insights do vendors have for MNOs to take full advantage of AI?
      This report is a comprehensive guide for mobile operators who want to be better informed about AI solutions and which vendors are pushing the boundaries in this area. This publication can also help vendors better understand what their competitors have contributed to AI development and assess potential areas of synergy to drive innovation.
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  • CPaaS Market Impact Report 2023

    €1,900.00 ex. VAT
    The Market Impact Report contains 150+ pages of analysis into the main providers in the CPaaS market. Including interviews with enterprises and Vendors of CPaaS solutions. This report will be available on the 27th of April. The Market Impact Report has 2 annexes which are also available to purchase:
    • Market Impact Report (£1600) This report
      • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
        • Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • CPaaS Market Intelligence Report 2020 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 100+ Pages of Market Intelligence into 12 leading Vendors in the market: 2600Hz, GMS, Intelepeer, Infobip, Imi Mobile, Kaleyra, Mitto, M-Gage, Route Mobile, Sinch, Syniverse, Tata Communications
    • Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
      • Executive Summary of findings from the report
      • Strategic Analysis of the Vendors
      • Vendor Directory
    • Detailed overview of the market and the products
      • Strategic Analysis - The Vendors: Who are the Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
      • Strategic Analysis - Service Specifics: Covid impacts, Messaging Vendor Types, Their Value Added Services, Their Percentage of the Business, Their Transacting Currencies, Pricing Models, Number of SMS Which are Routed, Use of Aggregators, Working with MNO Groups, Working with SMS Hubs, Working with OTT Players, Plans and Strategy for the Future, Future Predictions
      • Full Interviews with all the Vendors on their products and their outlook on the market: 
        • Annex A: Directory of Vendors
        • Annex B: Vendor Interviews
    • What Operators need to think about
    • The future, where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.    
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    CPaaS Market Intelligence Report 2022 – Strategic Analysis

    €2,500.00 €1,900.00 ex. VAT
    This report is available from May 26th 2022 The Strategic Analysis Report contains 100+ pages of Market Intelligence based on the interviews with 15 leading vendors in the CPaaS space. Table of Contents
    • Team
    • Objective
    • Introduction
    • What is CPaaS?
    • Use Cases
    • The Interviewed Vendors
    • Company Mission Statement
    • Vendors’ Overview
    • Primary Focus
    • Top 3 Product Offerings
    • Vendors’ Strategy
    • Organisation-Related Questions
    • CPaaS Clients
    • Vendors’ Solutions
      • 2600Hz
      • BICS
      • Enabld
      • GMS
      • iBASIS
      • Infobip
      • IntelePeer
      • Kaleyra
      • Link Mobility
      • Mitto
      • Route Mobile
      • Sinch
      • Syniverse
      • TATA Communications
      • Webex
    • Future Plans & Strategy
    • Pricing
    • The Market Leaders
    • CPaaS & SaaS
    • CPaaS & Value
    • COVID-19 & CPaaS
    • Regional Analysis
    • Expectations about RCS
    • Conclusions
    • Notes on our Report
    • Vendors’ Directory
         
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  • Customer Service Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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    Fraud Prevention Market Intelligence Report 2022

    €2,500.00 €1,900.00 ex. VAT
    NEW FRAUD PREVENTION MARKET INTELLIGENCE REPORT 2022 After 3 years since the first release, ROCCO has published the second edition of the Fraud Prevention Market Intelligence report. This report complements the SMS Firewall Market Intelligence Report 2021, which specifically focused on one of the key services in Fraud & Security. With 14 interviewed vendors and more than 150 pages, this new study covers the services that Fraud & Security vendors are offering and their opinion on key aspects related to this topic. Moreover, it is featured their future expectations and the key regional trends. This new issue is a useful guide for those MNOs who want to be better informed about the main services for Fraud prevention. Moreover, vendors can understand what their competitors are currently offering and their stance about key issues in this space. If you want to have a comprehensive guide of the solutions to protect your business, own for your company the Strategic Analysis version of this report. This report is available from January 19th 2022   The Strategic Analysis Report contains 150+ pages of Market Intelligence based on the interviews with 14 leading vendors in the Fraud Prevention space. Table of Contents
    • Team
    • Objective
    • Fraud Prevention Overview
    • The Interviewed Vendors
    • Company Mission Statement
    • Vendors’ Overview
    • Primary Focus
    • Top 3 Product Offerings
    • Vendors’ Strategy
    • Organisation-Related Questions
    • The Top 3 Vulnerabilities
    • Advanced Tools Usage
    • Customers’ Biggest Obstacles
    • Service Specialisation
    • Technical Fraud
    • Subscription/Payment Fraud
    • Distribution Fraud
    • Business Fraud
    • Prepaid Fraud
    • The Top Growing Threats
    • Impact on Customers
    • Fraud Awareness
    • Key Aspects of a Fraud Prevention Solution
    • Fraud Prevention Investment
    • Auditing & Consulting
    • Artificial Intelligence & Machine Learning
    • Cloud-Based Solutions
    • The Role of COVID-19
    • Vendors’ Solutions
    • Solutions’ Overview
    • Anam
    • Araxxe
    • Cellusys
    • Comviva
    • HGC Global Communications
    • Infobip
    • Latro
    • Metacert
    • Mobileum
    • Monty Mobile
    • Positive Technologies
    • Sinch
    • Syniverse
    • TATA Communications
    • Fraud Trends & Predictions
    • MNOs & Fraud Prevention
    • Concluding Remarks
    • Notes on our Report
    • Vendors’ Directory
      Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
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  • M2M IoT Roaming Monetisation Market Impact Report 2024

    €1,900.00 ex. VAT
    The Market Impact Report contains 70+ pages of analysis into the main providers in the M2M IoT Roaming Monetisation market. Including interviews with MNOs and Vendors of M2M IoT Roaming Monetisation solutions. The Market Impact Report has 1 annex which is also available to purchase:
    • Market Impact Report (€1900) This report
      • Annex Vendor Benchmarking (€600) Not included. Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • Messaging Strategy Report 2018 – Strategic Analysis

    €2,100.00
    This report is available from 9th April and contains the latest Strategic insights from Enterprises, MNOs and Vendors on Messaging solutions. It has 56 pages.
    The ROCCO Messaging Strategy Report 2018 is a report dedicated to the investigation of Messaging as a service towards Enterprises being offered by MNOs or Vendors through an omni-channel approach. The scope of the report is to investigate what do these three parties in the provision of messaging to the end user think about the current state of Messaging but more over which messaging types will they be working with in the near future. The participation by companies in this report is as follows: 26 Enterprises in 23 Countries 121 MNOs in 96 Countries 41 Vendors in 36 Countries The Report Contents with page numbers:  Contents 2 About the Authors 5 Introduction 6 Executive Summary 7 The Objectives of this Report 8 Participation in this Survey 9 Trends in Messaging Options 11 Enterprises 13 Which Messaging Enterprises Use 13 Which Messaging Solutions Enterprise’s Like 17 Enterprise’s Likelihood to Invest 18 Enterprise Reasons for Non Usage of Messaging Options 19 Enterprise Timeline for Launch 23 Top 3 Enterprise Messaging Options used with their use case 24 Top 3 Enterprise Messaging Options used with specific use verticals 25 Top 3 Enterprise Messaging Options Establishment 26 Enterprise views on A2P SMS Versus Chat Apps 27 Vendors 28 Overview 28 Which Messaging Solutions Vendors Provide 29 Which Messaging Solutions Vendors Like 30 Vendors Likelihood to Invest 31 Vendors Reasons for Non Usage of Messaging Options 32 Vendor Timeline for Launch of Messaging Solutions 36 Vendor Opinions on Challenges in the Industry 37 Vendor Views on the Industry 38 Mobile Network Operators (MNO’s) 40 Messaging Solutions MNO’s Like 40 MNOs View on Investing in A2P RCS and Chat Bots 41 MNOs Reasons for Non-use of Messaging Options 42 MNO Timeline for Launch 46 MNO Challenges with Messaging 47 MNOs Messaging Opinions 49 How MNOs started working with the messaging solutions 53 MNOs Messaging Options used with their use case 54 Which Messaging Verticals MNOs support 55 Notes on Our Report 56 Eligibility for taking part in this report 56 Your Feedback, Our Future Reports 56  
         
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  • RCS Messaging Market Intelligence Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Analysis Report contains 230+ Pages of Market Intelligence into 17 leading Vendors in the market.
    • Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
      • Executive Summary of findings from the report
      • Strategic Analysis of the Vendors
      • Vendor Directory
    • Detailed overview of the market and the products
      • Strategic Analysis - The Vendors: RCS Messaging Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
      • Strategic Analysis - Service Specifics
      • Full Interviews with all the Vendors on their products and their outlook on the market: 
        • Annex A: Directory of RCS Messaging Vendors,
        • Annex B: RCS Messaging Vendor Interviews
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.    
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  • RCS Messaging Vendor Benchmarking Report 2020 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 80+ Pages of Analysis into the leading Vendors in the market.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers tier table and leaderboard tiered and actual ratings featuring Infobip, Mavernir, Openmarket, Sinch and Syniverse.
    • Detailed comparison of Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
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