- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5 year Historic Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Only available as an annex to Market Impact Report
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The Market Impact Report Annex - Vendor Benchmarking is a spreadsheet of data related to the detailed results of the vendors comparing how they perform on over 30 KPIs. The Market Impact Report has 3 annexes which are also available to purchase:
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Sale!
This Report is published on Thursday 14th October 2021 This Strategic Report contains 80+ Pages of Analysis into all the providers in the market.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Key Challenges in the market
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
Sale!
This Strategic Report contains 80+ Pages of Analysis into the providers in the market.
- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
Sale!
The Strategic Analysis version contains 100+ pages of analysis of the main providers in the A2P SMS market from an enterprise perspective. The Executive Summary contains:
- Enterprises’ opinions on the key challenges and future of A2P SMS
- Tier Vendor listing
- A detailed Comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: GMS, Greenads Global, Infobip, Monty Mobile, Route Mobile, Sinch and Tyntec.
- Changing Vendor (Enterprises indicate whether they are changing their vendor)
- Net Promoter Score
- Conclusions Vendor by Vendor with operator quotes on their performance
- Overall Leaderboard
- Information about A2P SMS volumes from an enterprise perspective
- Strategic Conclusions by ROCCO Research Team
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Sale!
The Strategic Analysis version of the report is published on 15th September and contains 90+ pages of analysis of the main IPX Network Vendors in the market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in IPX (e.g. Key Challenges for MNOs with working with the Vendors, Top Requirements MNOs have for the Vendors,...)
- Providers leaderboard tiered and actual ratings
- A detailed comparison of over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: A1 Telekom Austria, BICS, Comfone, iBASIS, Syniverse and Vodafone Carrier & Partner Services
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about IPX expenditure volumes
- Strategic Conclusions by ROCCO Research Team
-
Sale!
The Strategic Analysis version of the report is published on 22nd September and contains 90+ pages of analysis of the main providers in the International Voice market. The Executive Summary (this part of the report is sent to the Operators who take part in the research) contains:
- Tier Vendor listing
- MNOs’ opinions on the key challenges and major developments in International Voice (e.g. Top requirements, expected changes in the space,...)
- A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: BICS, China Mobile International, HGC Global Communications, iBASIS and TATA Communications
- Changing Vendor (MNOs indicate whether they are changing their vendor)
- Net Promoter Score i.e. if MNOs actively promote them to others
- Conclusions Vendor by Vendor with operator quotes on their performance
- Leaderboard
- Information about international call volumes and the impact derived from COVID-19
- Strategic Conclusions by ROCCO Research Team
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The Market Impact Report contains 100+ pages of analysis into the main providers in the SMS Firewall market.Including interviews with MNOs and Vendors of SMS Firewall solutions. Some of the SMS Firewall solutions are resold. The Market Impact Report has 3 annexes which are also available to purchase:
- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5 year Historic Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 100+ pages of analysis into the main providers in the Signalling Firewall market. Including interviews with MNOs and Vendors of Signalling Firewall solutions. This report will be available on the 30th of March. The Market Impact Report has 3 annexes which are also available to purchase:
- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-year Historic Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 150+ pages of analysis into the main providers in the CPaaS market. Including interviews with enterprises and Vendors of CPaaS solutions. This report will be available on the 27th of April. The Market Impact Report has 2 annexes which are also available to purchase:
- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 80+ pages of analysis into the main providers in the Steering of Roaming market. Including interviews with mobile operators and Vendors of steering solutions. This report will be available on the 8th of June. The Market Impact Report has 3 annexes which are also available to purchase:
- Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (£1600) This report
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The Market Impact Report contains 100+ pages of analysis into the main providers in the IPX market, including interviews with MNOs and IPX vendors. The report is available on September 28th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
- Annex 5-Year Analysis (£650) Not included. Only available as an annex to the Market Impact Report
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The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
- Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
- Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
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The Market Impact Report contains 90+ pages of analysis into the main providers in the SMS Monetisation market. Including interviews with MNOs and Vendors of SMS Monetisation solutions. Some of the SMS monetisation solutions are resold. The Market Impact Report has 3 annexes which are also available to purchase:
- Market Impact Report (€1900) This report
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-year Historic Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (€1900) This report
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This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from 26th May 2017.
- Executive Summary
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. Comparing all our results with the results of the previous year.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.
- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 40+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 110+ Pages of Analysis into all the providers in the market.
- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.
- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Strategic summary by ROCCO management team
-
This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Key Challenges in the market
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
This Report is published on Monday 16th April 2018. This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Key Challenges in the market
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
This Strategic Report contains 100+ Pages of Analysis into the providers in the market.
- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
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This Strategic Analysis Report contains 80+ Pages of data on Innovation perceptions based on 959 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
- Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
- The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 49 Vendors (from a possible 180 Vendors) chosen by MNOs: 3MI, A1 Telekom Austria, Acision, AMD Telecom, Anam, Araxxe, ARCH, Bango, Boku, BICS, BT, Cellusys, Centili, CLX, Comfone, Dimoco, Docomo Digital, DT ICSS, EDCH, Etisalat, Evolved Intelligence, Fraudbuster, GMS, Infobip, Latro, Mobileum, Monty Mobile, Nexmo, Nextgen, OpenMarket, Orange Wholesale, PCCW Global, RoamSmart, Roamsys, Route Mobile, SAP, Sigos, Starhome MACH, Syniverse, Symsoft, Tata Communications, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telia Carrier, Twilio, Vodafone Carrier Services, Yaana
- including MNO quotes about them:
- Leadership
- They want to Innovate the Industry
- They inspire you with their ideas
- They exploit Innovation opportunities
- They are open minded
- They think proactively
- They would risk the success of their current products and services to Innovate
- Creativity
- They Invest in research and development
- They sometimes fail in their innovations but they keep challenging themselves
- They help to develop new standards and processes for the industry
- They challenge the standards in the industry, in favour of improving the situation for MNO's
- They Innovate their business to support specific client needs
- They have original ideas
- Engagement
- Their products don't normally have defects or complaints
- They care about making products which reduce costs
- They care about making products which increase quality for MNO's
- They care about making products that create efficiency gains for MNO's
- Their products evolve every year
- You are excited about new products being launched by this company
- Conclusions
- Executive Summary (this part of the report is sent to the MNO's for free)
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This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
- Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
- The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service
With 18 Customer Service KPIs
UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.1. They are friendly and helpful 2. They are patient and listen to my needs 3. They spend the time with me that I deserve 4. We have a respectful working relationship 5. They provide consistent personnel who understand my business 6. When they change personnel, there is a smooth handover 7. They can quickly detect the cause of issues 8. They can quickly resolve issues 9. The first contact I speak with is able to resolve my issue 10. They take responsibility for issues they create 11. They keep their promises 12. They communicate clearly 13. They are well trained on their products and services 14. They speak or attempt to speak my language 15. They offer local support during my office hours 16. They meet face to face with me or offer events I can attend 17. They always give more than I expect 18. They have "The Wow Factor" - Executive Summary (this part of the report is sent to the MNO's for free)
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This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from April 3rd 2019.
- Executive Summary
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from April 6th 2019.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.
- Executive Summary
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Key Challenges in the market
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
This Strategic Report contains 80+ Pages of Analysis into all the providers in the market.
- Executive Summary (this part of the report is sent to the Operators who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Brand perceptions of each provider
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field
-
This Strategic Report contains 100+ Pages of Analysis into the providers in the market.
- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by MNOs
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- ROCCOs perceptions of future developments in the field