- Executive Summary (this part of the report is sent to the MNOs who take part in the research)
- Providers leaderboard tiered and actual ratings
- Detailed comparison of 21 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
- Leadership
- General Performance
- Performance on Key aspects
- Detailed Brand perceptions of each provider
- Operator feedback into what Products and Services they like and what they need
- Mobile Engagement: What they are using, planning to use and interested in
- Key Challenges in the market
- Why Providers are valuable and where Operators think they could add more value
- Where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
-
This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
- Executive Summary (this part of the report is sent to the MNO's for free)
- Highlights from the Report
- Vendor Ranking
- The Strategic Analysis Version of the report contains:
- Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili, Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
- including MNO quotes about them
- With 18 KPIs on Customer Service
With 18 Customer Service KPIs
UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.1. They are friendly and helpful 2. They are patient and listen to my needs 3. They spend the time with me that I deserve 4. We have a respectful working relationship 5. They provide consistent personnel who understand my business 6. When they change personnel, there is a smooth handover 7. They can quickly detect the cause of issues 8. They can quickly resolve issues 9. The first contact I speak with is able to resolve my issue 10. They take responsibility for issues they create 11. They keep their promises 12. They communicate clearly 13. They are well trained on their products and services 14. They speak or attempt to speak my language 15. They offer local support during my office hours 16. They meet face to face with me or offer events I can attend 17. They always give more than I expect 18. They have "The Wow Factor" - Executive Summary (this part of the report is sent to the MNO's for free)
-
This report is available from 14th February 2024 and contains a thorough discussion of artificial intelligence and telecom solutions based on this technology. The Strategic Analysis version of this report contains insights from 2600Hz, afina, Cequens, COMVIVA, GMS, LANCK Telecom, Mobileum, Monty Mobile, SecurityGen and Sinch. Considering the increasing relevance of AI, this publication addresses key questions such as:
- What types of AI-based solutions are vendors offering?
- What are the benefits of these solutions for customers?
- What measures are vendors taking to ensure privacy compliance and minimise bias in their AI models?
- What are the key regional trends and how are they impacting the development of AI solutions in the telecom industry?
- What recommendations or insights do vendors have for MNOs to take full advantage of AI?
-
This Strategic Analysis Report contains 100+ Pages of Market Intelligence into 19 leading Vendors in the market: Agile Telecom, Antwerp Technologies, Bics, Comviva, GMS, Infobip, Link Mobility, Mitto, Monty Mobile, MrMessaging, Omobio, OpenMarket, PCCW Global, Route Mobile, Sinch, SMS Highway, Syniverse, Tata Communications, Vox Carrier
- Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
- Executive Summary of findings from the report
- Strategic Analysis of the Vendors
- Vendor Directory
- Detailed overview of the market and the products
- Strategic Analysis - The Vendors: A2P SMS Messaging Vendors, Ownership Structure, When the Companies were Founded, Their Mission, Their Business Focus, Product Offerings, Their Future Focus for Product Offerings, Their Customers (general overview not Customer Lists), Their Headquarters, Office Locations, Their Employment Strategy, Their Revenues
- Strategic Analysis - Service Specifics: Covid impacts, A2P SMS Messaging Vendor Types, Their Value Added Services, Their Percentage of the A2P SMS Business, Their Transacting Currencies, Pricing Models, Number of SMS Which are Routed, Use of Aggregators, Working with MNO Groups, Working with SMS Hubs, Working with OTT Players, Level of Control of A2P SMS Route, Use of Grey Routes, Multi-Hop Routing, A2P SMS Fraud, Spam, Direct Connections, SMS Firewall, Profit Margin for A2P SMS Messaging, Client Rewards and Loyalty Programmes, Plans and Strategy for the Future, Future Predictions
- Full Interviews with all the Vendors on their products and their outlook on the market:
- Annex A: Directory of A2P SMS Messaging Vendors
- Annex B: A2P SMS Messaging Vendor Interviews
- What Operators need to think about
- The future, where the market is going, what new developments are needed
- Strategic summary by ROCCO management team
- Executive Summary (this part of the report is sent to the Operators and Vendors for free, add yourself to our mailing list or contact us for this)
-
The Market Impact Report contains 90+ pages of analysis into the main providers in the SMS Monetisation market. Including interviews with MNOs and Vendors of SMS Monetisation solutions. Some of the SMS monetisation solutions are resold. The Market Impact Report has 3 annexes which are also available to purchase:
- Market Impact Report (€1900) This report
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Annex Vendor Benchmarking Regional Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking 5-year Historic Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
- Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
- Market Impact Report (€1900) This report
-
This report features the latest strategic insights on consumer eSIM Roaming. 126 MNOs from 85 countries and 5 eSIM solution vendors (eSIMGo, Keepgo, Monty Mobile, Redtea Mobile and Valid) have shared their views about the latest developments in Roaming consumer eSIM.Operators discussed their views and experiences with eSIM. They also shared their views on what they expect to happen in the future. In the case of vendors, they explained the features of their product offering, value proposition and regional trends, among other things. Overall, the aim of this report is to provide MNOs, vendors and other stakeholders with an in-depth understanding of the strategic views from both the MNO and vendor perspectives.