• This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
  • Sale!
    This report is available from 6th December 2022 and contains a thorough discussion of strategic aspects related to 5G Roaming. This publication is a perfect guide for Roaming teams that are planning to implement 5G SA or 5G NSA. Also, vendors can understand better what challenges MNOs are currently facing and how they can support them. The Strategic Analysis version of this report contains feedback from 78 MNOs across 53 countries and the participation of BICS, Cellusys, Comfone, SecurityGen and Vodafone Carrier & Partner Services.   Considering the increasing relevance of 5G Roaming, this publication addresses the following questions:
    • When MNOs estimate that they will launch 5G NSA & 5G SA Roaming?
    • What are the main challenges and opportunities of 5G SA Roaming for MNOs?
    • Which enterprise sectors have the biggest interest in 5G SA Roaming?
    • What MNOs think about BCE and its implementation?
    • How MNOs see vendors supporting them for 5G Roaming?
    • What solutions for 5G SA are vendors offering?
    • What challenges are vendors facing in the delivery of 5G Roaming SA solutions?
      The 5G race is ongoing and the opportunities derived from 5G Roaming are emerging. This report is a guide for operators that want to know better what their fellow MNOs have experienced with 5G deployments and for vendors that want to address operators’ needs in 5G Roaming.   The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates
  • Sale!
    The Strategic Analysis version contains 90+ pages of analysis into the main providers in the Signalling Firewall market. Executive Summary contains:
    • MNO’s opinions on the key challenges and future of Signalling Firewall
    • Tier Vendor listing
    Strategic Analysis contains:
    • General Ratings and Brand Awareness for the following vendors: AdaptiveMobile Security, Alaris Labs, AMD Telecom, BICS, Cellusys, Computaris international, Enghouse Networks, Global Message Services, Globe Teleservices, Group2000, HAUD Systems, jtendo, Lanck Telecom, Mavenir, Mobileum, Monty Mobile, NetNumber, Nokia Networks, Orange International Carriers, SecurityGen, Sinch, Sonus, Squire Technologies, Syvazcom and Telecom Italia Sparkle.
    • A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators: AdaptiveMobile Security, BICS, Cellusys, and SecurityGen.
    • Net Promoter Score
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Overall Leaderboard
    • Strategic Conclusions by ROCCO Research Team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Unlimited Distribution License: ROCCO also offers an Unlimited Distribution License. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • Out of stock
    This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.
    • Executive Summary containing
      • Operator opinions on the key Challenges in the market
      • Tiered Vendor listing
    • Strategic Analysis
      • General Ratings and Brand Perceptions for the following vendors: Adaptive Mobile Security, AMD Telecom, Alaris Labs, Anam Technologies, Antwerp Technologies, BICS, Cellusys, Computaris International, Comviva, GMS, Globe Teleservices, Haud, HGC, Infobip, Lanck Telecom, Mavenir, Mitto, Mobius Wireless, Mobileum, NewNet, Omobio, Route Mobile, SAP, Sinch, Syniverse, Tango telecom, tyntec
      • Then, a detailed rating comparison on over 30+ Leadership and Performance KPIs (defined by the Mobile Operators) on these specific vendors who received 5+ Mobile Operator opinions in this research
        • Adaptive Mobile Security
        • Anam Technologies
        • Comviva
        • Haud
        • Infobip
        • Sinch
      • Net Promoter Score
      • Conclusions vendor by vendor with Operator quotes on their performance
      • Overall Leaderboard
      • Strategic Conclusions by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.
    • Executive Summary (this part of the report is sent to the Operators who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Strategic summary by ROCCO management team
    Single Use License: The party purchasing this report is receiving a Single Use License. A License to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24-48 hours after purchase. Unlimited Distribution License: ROCCO also offers an Unlimited Distribution License. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • This Strategic Analysis Report contains 300+ Pages of Market Intelligence into 13 leading vendors in the market.

    The Strategic Analysis Version of the report contains:

    300+ Pages of data related to Signalling Firewall Interviews with 13 Vendors Simple to view infographics which explain and contrast the opinions of Vendors Content: The Executive Summary: Contents, About the Authors, Introduction, Objective, Methodology, Abbreviations and Acronyms , Executive Summary, About the Executive Summary, Background, The Participating Vendors, What does a Signalling Firewall deliver, Signalling Firewall: what Vendors say MNOs need to know, Vendors’ vision about the future of Signalling Firewall, Regional trends in the Signalling Firewall demand Vendors: Signalling Firewall Vendors, Ownership structure and when they were founded, Their Revenues, Their Mission, Their Business Focus, Product offerings, Vendor’s SS7/Signalling offer, Their Future Focus for Product Offerings, Their Customers (SMS Firewall and Signalling Firewall), Their Headquarters, Office Locations, Their Employment Strategy Service Specifics: What Signalling Protocols, SS7 Firewall and Diameter Firewall, Is SMS Firewall part of the SS7 Firewall?, Protection against Signalling vulnerabilities, SS7 and diameter attack types, How do Vendors protect against geo location tracking and frauds, How do Vendors protect against interception and TMSI to IMSI translation, How do Vendors protect against DOS denial of service, DOS flooding attacks, How do Vendors protect against extraction of authentication vectors, Compliance with GSMA standards, Signalling solutions for the International Roaming Hubs, International Networks Extensions (BA.21) and Outbound, Roaming Solutions (BA.23), Active monitoring of existing installations, Should MNOs pay fines for Signalling attacks?, Signalling Firewall with stateful inspection, Scalability of the Signalling Firewall solution, Contextual Awareness of the Signalling Firewall solution, Near-Real Time Analysis, The Signalling Firewall Integration into the Signalling Network, Integration Models, Deployment into the Operator’s Signalling Network, In-line deployment, firewall on a stick, Opcode routing, Support for TDM and SIGTRAN, Support for ITU-T and ANSI specifications, Signalling Firewall deployment strategy: Vendors further comments, Interactions with the Operator’s Network, User independence in the configuration, How Vendors speak about their Signalling Firewall Solution, The Vendors and their Unique Value Proposition, Signalling Firewall Virtualization, Benefits of firewall Virtualization, Vendors view on Pros and Cons of a Virtualised Signalling Firewall Solution, Vendor’s support to Signalling Firewall Virtualization, Signalling Firewall in the IPX provider’s network, Virtualization: shared infrastructure and service chaining, Vendors’ view and strategy about Signalling Firewall virtualization, Network security auditing, Port Opening and Black Box Audits, Audit Services for LTE, The key features and benefits of the network security scanner, Vendors’ further comments, Reporting and analysis of historical trends, Dashboards and visualisation tools, Type of reports, user-defined alerts and metrics, Vendors further comments, Signalling Security Consulting as a service, Signalling Firewall: what Vendors say MNOs need to know, Vendors’ Regional Vision and Overall Predictions for the Future Vendor’s Predictions for the Future, Vendor's Regional Vision Annex A: Directory of Signalling Firewall Vendors Annex B: All Vendor Interviews: Anam Technologies, BICS, Cellusys, Computaris International, Enghouse Networks, Evolved Intelligence, HAUD Systems, Mobileum, NetNumber, Orange International Carriers, Openmind Networks, Telecom Italia Sparkle, Symsoft. Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
  • The Market Impact Report contains 90+ pages of analysis into the main providers in the SMS Monetisation market. Including interviews with MNOs and Vendors of SMS Monetisation solutions. Some of the SMS monetisation solutions are resold. The Market Impact Report has 3 annexes which are also available to purchase:
    • Market Impact Report (€1900) This report
      • Annex Vendor Benchmarking (€600) Not included. Only available as an annex to Market Impact Report
        • Annex Vendor Benchmarking Regional Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
        • Annex Vendor Benchmarking 5-year Historic Analysis (€600) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • This report is available from 30th November 2023 and contains a thorough discussion of strategic aspects related to 5G SA Roaming monetisation. This publication is a perfect guide for Roaming teams who want to know better about the plans and experiences of fellow MNOs in 5G SA. Moreover, vendors can understand better what challenges MNOs are currently facing and how they can support them. The Strategic Analysis version of this report contains feedback from 85 MNOs across 63 countries and the participation of BICS, Cellusys, Comfone, SecurityGen and Vodafone Carrier & Partner Services.   Considering the increasing relevance of 5G SA Roaming, this publication addresses the following questions:
    • When do MNOs expect to launch 5G SA Roaming?
    • What are the key challenges and opportunities of 5G SA Roaming for MNOs?
    • What do MNOs think about the progress of 5G SA standards?
    • What do MNOs think about BCE and the barriers to its implementation?
    • How do MNOs see vendors supporting them for 5G SA Roaming?
    • What 5G SA solutions are vendors offering?
    • What challenges are vendors facing in delivering 5G SA Roaming solutions?
      The 5G race is ongoing and the opportunities derived from 5G SA Roaming are consolidating. This report is a guide for operators that want to know better what their fellow MNOs have experienced with 5G deployments and for vendors that want to address operators’ needs in 5G Roaming.   The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates
  • The Market Impact Report contains 80+ pages of analysis into the main providers in the Steering of Roaming market. Including interviews with mobile operators and Vendors of steering solutions. This report will be available on the 8th of June. The Market Impact Report has 3 annexes which are also available to purchase:
    • Market Impact Report (£1600) This report
      • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
        • Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
        • Annex Vendor Benchmarking 5-Year Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • The Market Impact Report contains 100+ pages of analysis into the main providers in the Signalling Firewall market. Including interviews with MNOs and Vendors of Signalling Firewall solutions. This report will be available on the 30th of March. The Market Impact Report has 3 annexes which are also available to purchase:
    • Market Impact Report (£1600) This report
      • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to Market Impact Report
        • Annex Vendor Benchmarking Regional Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
        • Annex Vendor Benchmarking 5-year Historic Analysis (£650) Not included. Only available as an annex to Market Impact Report & Vendor Benchmarking
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • Sale!
    The Strategic Analysis version contains 100+ pages of analysis into the main providers in the SMS Firewall market. Executive Summary contains:
    • MNO’s opinions on the key challenges and future of SMS Firewall
    • Tier Vendor listing
    Strategic Analysis contains:
    • General Ratings and Brand Awareness for the following vendors: AdaptiveMobile Security, Alaris Labs, AMD Telecom, Anam Technologies, Antwerp Technologies, BICS, Cellusys, Computaris international, Comviva, GMS, Globe Teleservices, HAUD Systems, HGC Global Communications, Infobip, Lanck Telecom, Mavenir, Mitto, Mobileum, Mobius Wireless Solutions, Monty Mobile, NewNet, Omobio, OpenMind Networks, Route Mobile, SAP, Sinch, Syniverse, Tango Telecom and tyntec.
    • A detailed Comparison on over 30 Leadership and Performance KPIs (defined by MNOs) on these specific vendors that received ratings from 5 different operators:
      • AdaptiveMobile Security,
      • Anam Technologies,
      • Cellusys,
      • GMS,
      • HAUD Systems,
      • Infobip,
      • Monty Mobile
      • Sinch.
    • Net Promoter Score
    • Conclusions Vendor by Vendor with operator quotes on their performance
    • Overall Leaderboard
    • Strategic Conclusions by ROCCO Research Team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • Sale!
    NEW FRAUD PREVENTION MARKET INTELLIGENCE REPORT 2022 After 3 years since the first release, ROCCO has published the second edition of the Fraud Prevention Market Intelligence report. This report complements the SMS Firewall Market Intelligence Report 2021, which specifically focused on one of the key services in Fraud & Security. With 14 interviewed vendors and more than 150 pages, this new study covers the services that Fraud & Security vendors are offering and their opinion on key aspects related to this topic. Moreover, it is featured their future expectations and the key regional trends. This new issue is a useful guide for those MNOs who want to be better informed about the main services for Fraud prevention. Moreover, vendors can understand what their competitors are currently offering and their stance about key issues in this space. If you want to have a comprehensive guide of the solutions to protect your business, own for your company the Strategic Analysis version of this report. This report is available from January 19th 2022   The Strategic Analysis Report contains 150+ pages of Market Intelligence based on the interviews with 14 leading vendors in the Fraud Prevention space. Table of Contents
    • Team
    • Objective
    • Fraud Prevention Overview
    • The Interviewed Vendors
    • Company Mission Statement
    • Vendors’ Overview
    • Primary Focus
    • Top 3 Product Offerings
    • Vendors’ Strategy
    • Organisation-Related Questions
    • The Top 3 Vulnerabilities
    • Advanced Tools Usage
    • Customers’ Biggest Obstacles
    • Service Specialisation
    • Technical Fraud
    • Subscription/Payment Fraud
    • Distribution Fraud
    • Business Fraud
    • Prepaid Fraud
    • The Top Growing Threats
    • Impact on Customers
    • Fraud Awareness
    • Key Aspects of a Fraud Prevention Solution
    • Fraud Prevention Investment
    • Auditing & Consulting
    • Artificial Intelligence & Machine Learning
    • Cloud-Based Solutions
    • The Role of COVID-19
    • Vendors’ Solutions
    • Solutions’ Overview
    • Anam
    • Araxxe
    • Cellusys
    • Comviva
    • HGC Global Communications
    • Infobip
    • Latro
    • Metacert
    • Mobileum
    • Monty Mobile
    • Positive Technologies
    • Sinch
    • Syniverse
    • TATA Communications
    • Fraud Trends & Predictions
    • MNOs & Fraud Prevention
    • Concluding Remarks
    • Notes on our Report
    • Vendors’ Directory
      Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.