Customer ServiceROCCO HQ London 21/07/16 Our research has been concluded, the results have been checked and verified and we are pleased to announce the Tier One Vendors in SMS Firewall for 2016.

Congratulations to all three Tier One Vendors who performed so well across the 40+ performance and leadership KPIs! Tier One means that across all KPIs these providers reached 4-5 points out of 5. The Vendor ratings were very close this year, with more promotion of this Research happening within the industry, this helped a lot to get the MNOs views across to us.

Also our SMS Firewall Market Intelligence Report 2016 which we published in March allowed us to know better the topics most important to MNOs and we adjusted our questions according to that data.

SMS Firewall Vendor Performance 2016

Between May and June 2016 we asked MNOs globally to give us their perceptions of SMS Firewall Vendors, how well they knew them and how they would rate them. They rated Vendors on 40+ KPIs in the area of Performance and Leadership. The survey was about brand perception, experience of these providers as well as an understanding of whether MNOs would choose them over others. One of the key factors was reporting where we received rating on the main KPI’s for SMS Firewall Reports.

With 16 Vendors there was tough competition. We started with around 14 Vendors but when MNOs wanted to include other Vendors we immediately updated the survey to include them, inviting all MNOs to comment.

MNOs who participated in the Research will receive their free Executive Summary Report shortly, thanks for your support and feedback, we hope you enjoy the data and insights into the Vendors.

MNOs can take part in other research and receive similar free Executive Summary reports from ROCCO

ROCCO is a company who chose to be neutral

In the 3 years we have been providing ROCCO Research we have acquired the participation of 500+ Operators and we think this is because of the trust we have developed with our networks and long lasting relationships with Operators. We provide something for free to MNOs for sharing with us their views and they have many thoughts to share!

It must be said it is not ROCCO how chooses the Vendors or has any influence over the results. What we do, which we believe is more important, is to ask the questions and facilitate the findings this kind of research provides and let the MNOs speak for themselves.

ROCCO doesn’t partner with any vendor or ask other companies to sponsor our research because we think this effects the neutrality of what we do and also prevents us from:

  • Asking the questions MNOs really want us to ask
  • Altering what we want to present, a true industry picture of what MNOs think today
  • Since we sponsor our own research we sell our Strategic Analysis reports to cover our Research costs.

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Download the Infographic below here:ROCCO SMS Firewall Vendor Performance 2016 – Tier One Providers

ROCCO SMS Firewall Vendor Performance 2016 - Tier One Providers-2



IOTNMSMS Firewall Masterclasses coming soon

Following the success of our Roaming Strategy Masterclasses we are now running two SMS Firewall Masterclasses for MNOs in October and November this year co-located with the Industry WAS meeting. Click on the links below to find out more and to book your place.

28th October

3rd November