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    Customer Service Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
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    Data Clearing House Vendor Benchmarking Report 2021 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. Available from April 7th 2021.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
    Details

  • Data Clearing House Vendor Performance Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from April 3rd 2019.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
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  • Data Clearing Vendor Performance Report 2017 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from 26th May 2017.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
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    Direct Carrier Billing Vendor Benchmarking Report 2021 – Strategic Analysis

    €1,900.00 €1,600.00 ex. VAT
    This Report is published on Thursday 14th October 2021 This Strategic Report contains 80+ Pages of Analysis into all the providers in the market.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Key Challenges in the market
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a Single Use license, additional licenses may be purchased at a reduced price and a Unlimited Distribution license is also available for £6600. The report is sent by email after payment has been received. The party purchasing will be subject to a Terms of use agreement, in the case it is the first time they have purchased from ROCCO. Subject to VAT for Uk Businesses.
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  • Direct Carrier Billing Vendor Performance Report 2018 – Strategic Analysis

    €2,100.00 ex. VAT
    This Report is published on Monday 16th April 2018. This Strategic Report contains 100+ Pages of Analysis into all the providers in the market.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Key Challenges in the market
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a Single Use license, additional licenses may be purchased at a reduced price and a Unlimited Distribution license is also available for £4,400. The report is sent by email after payment has been received. The party purchasing will be subject to a Terms of use agreement, in the case it is the first time they have purchased from ROCCO. Subject to VAT for Uk Businesses.
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  • Direct Carrier Billing Vendor Performance Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 90+ Pages of Analysis into all the providers in the market.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Key Challenges in the market
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a Single Use license, additional licenses may be purchased at a reduced price and a Unlimited Distribution license is also available for £4,400. The report is sent by email after payment has been received. The party purchasing will be subject to a Terms of use agreement, in the case it is the first time they have purchased from ROCCO. Subject to VAT for Uk Businesses.
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  • Financial Clearing and Settlement Vendor Performance Report 2017 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 80+ Pages of Analysis into all the providers in the market. Comparing all our results with the results of the previous year.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
    Add to cart Details
  • Out of stock

    Financial Clearing House Vendor Benchmarking Report 2021 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 90+ Pages of Analysis into all the providers in the market. Available from April 12th 2021.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
    Details

  • Financial Clearing House Vendor Performance Report 2019 – Strategic Analysis

    €2,100.00 ex. VAT
    This Strategic Report contains 75+ Pages of Analysis into all the providers in the market. Available from April 6th 2019.
    • Executive Summary
    • Detailed comparison of all the providers in the market in over 30+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    • ROCCOs perceptions of future developments in the field
    The party purchasing this report is receiving a single license for a single report to be used by their company sent on receipt of payment and subject to a signed terms of use agreement. Additional licenses may be purchased at a reduced price.
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  • International Voice Carrier Market Impact Report 2023

    €1,900.00 ex. VAT
    The Market Impact Report contains 80+ pages of analysis into the main providers in the international voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with three enlightening add-ons that are also available for purchase. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) Not included. Only available as an annex to the Market Impact Report
    • Annex Regional Analysis (£650) Not included. Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
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  • International Voice Carrier Market Impact Report 2023 + Annex Vendor Benchmarking

    €2,500.00 ex. VAT
    The Market Impact Report contains 80+ pages of analysis into the main providers in the International Voice market, including interviews with MNOs and international voice carriers. The report is available on November 9th. Enhance your Market Impact Report experience with the enlightening Vendor Benchmarking add-on. Market Impact Report (£1600) This report
    • Annex Vendor Benchmarking (£650) (Included). Only available as an annex to the Market Impact Report
    The party purchasing this report is receiving a Single Use License entitling them to a report which can be circulated within their company only. If you've never purchased a ROCCO report before, you will be asked to sign A Terms of Use agreement which will be sent to you after your purchase to agree to the Single Use License. Expect to receive the report no later than 24 hours after purchase. Additional licenses may be purchased at a reduced price and for companies wishing to purchase an Unlimited Distribution version of the report (a license to distribute the report freely), this can be done by contacting ROCCO at HQ@rocco.group UK Companies are subject to V.A.T. Paid at the Standard Rates.
    Add to cart Details
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