Ask any experienced Roaming Manager and they will tell you, Roaming and Interconnect are specialist areas. Specialist not only in that your dealing with a specific function but also with standards, tools and systems which don’t exist in other fields. It should also be noted that most mobile operators don’t know where to put the roaming and interconnect function within the business, should it go in Finance, Marketing or Procurement.
Ask any experienced Roaming and Interconnect Manager and they will also tell you that resourcing is tough. It’s not easy bringing fresh minds into this new environment. This is where training can elevate anyone to feel more aware, more motivated and achieve business targets.