• This Strategic Analysis Report contains 80+ Pages of data on Innovation perceptions based on opinions from MNOs of the Top 50 Vendors in the Roaming, Messaging and Interconnect Market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis
      • Their Innovation levels, attributes as featured in the new Innovation Hives.
    • KPIs
      • They want to Innovate the Industry
      • They inspire you with their ideas
      • They exploit Innovation opportunities
      • They are open minded
      • They think proactively
      • They would risk the success of their current products and services to Innovate
      • They Invest in research and development
      • They sometimes fail in their innovations but they keep challenging themselves
      • They help to develop new standards and processes for the industry
      • They challenge the standards in the industry, in favour of improving the situation for MNO's
      • They Innovate their business to support specific client needs
      • They have original ideas
      • Their products don't normally have defects or complaints
      • They care about making products which reduce costs
      • They care about making products which increase quality for MNO's
      • They care about making products that create efficiency gains for MNO's
      • Their products evolve every year
      • You are excited about new products being launched by this company
    • Conclusions
    UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
  • This Strategic Report contains 150+ Pages of Analysis into Vendors in the market. Available from Friday 31st May 2019.
    • Executive Summary (this part of the report is sent to the ENTERPRISEs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 12 Vendors in the market in over 35+ Key Performance Indicators defined by ROCCO
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • This Strategic Report contains 150+ Pages of Analysis into Vendors in the market. Available from Friday 31st May 2019.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 26 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    Annex of 15 pages: which covers the rankings of the leading 16 Vendors by Region, Africa, North America, South America, Asia, Middle East & Europe. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.
  • This Report contains 80+ Pages of data on the Customer Service perceptions based on 809 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 68 Vendors (from a possible 184 Vendors) chosen by MNOs: A1 Telekom Austria, Acision, Airtel Business, AMD Telecom, Araxxe, ARCH, Astelnet, BICS, BT, Cellusys, Centili,  Colt, Comfone, CS Networks, Dimoco, DT ICSS, EDCH, Ericsson, Etisalat, Fraudbuster, GMS, HGC, iBasis, Identitel, IDM, Infobip, IP Com, Latro, Lavastorm, McTel, Mobileum, Mobius, Monty Mobile, MTT, Nexmo, Nextgen, NTT Comms, Orange Wholesale, PCCW Global, Revector, RoamSmart, Roamsys, Route Mobile, SAP, Sevis, Silta, Sigos, Sinch (CLX), Tomia (Starhome MACH), Syniverse, Tanla, Tata Communications, Tayana, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telstra, Telia Carrier, Telintel, Teralight, Tieto, TNS, tyntec, WeDo Technologies, Yaana
      • including MNO quotes about them
      • With 18 KPIs on Customer Service

    With 18 Customer Service KPIs

    1. They are friendly and helpful
    2. They are patient and listen to my needs
    3. They spend the time with me that I deserve
    4. We have a respectful working relationship
    5. They provide consistent personnel who understand my business
    6. When they change personnel, there is a smooth handover
    7. They can quickly detect the cause of issues
    8. They can quickly resolve issues
    9. The first contact I speak with is able to resolve my issue
    10. They take responsibility for issues they create
    11. They keep their promises
    12. They communicate clearly
    13. They are well trained on their products and services
    14. They speak or attempt to speak my language
    15. They offer local support during my office hours
    16. They meet face to face with me or offer events I can attend
    17. They always give more than I expect
    18. They have "The Wow Factor"
      UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
  • This Strategic Analysis Report contains 80+ Pages of data on Innovation perceptions based on 959 opinions from MNO on Vendors in the Telecoms market. Vendors were selected by MNOs, MNOs could talk about any Vendor they wanted. MNOs rated the Vendor and if we received over 5 responses on a Vendor we included them in this report.
    • Executive Summary (this part of the report is sent to the MNO's for free)
      • Highlights from the Report
      • Vendor Ranking
    • The Strategic Analysis Version of the report contains:
      • Vendor by Vendor analysis across all the 18 KPIs and across 49 Vendors (from a possible 180 Vendors) chosen by MNOs: 3MI, A1 Telekom Austria, Acision, AMD Telecom, Anam, Araxxe, ARCH, Bango, Boku, BICS, BT, Cellusys, Centili, CLX, Comfone, Dimoco, Docomo Digital, DT ICSS, EDCH, Etisalat, Evolved Intelligence, Fraudbuster, GMS, Infobip, Latro, Mobileum, Monty Mobile, Nexmo, Nextgen, OpenMarket, Orange Wholesale, PCCW Global, RoamSmart, Roamsys, Route Mobile, SAP, Sigos, Starhome MACH, Syniverse, Symsoft, Tata Communications, Tele2, Telecom Italia Sparkle, Telefonica International Wholesale, Telenor Global Services Tele2, Telia Carrier, Twilio, Vodafone Carrier Services, Yaana
      • including MNO quotes about them:
    • Leadership
      • They want to Innovate the Industry
      • They inspire you with their ideas
      • They exploit Innovation opportunities
      • They are open minded
      • They think proactively
      • They would risk the success of their current products and services to Innovate
    • Creativity
      • They Invest in research and development
      • They sometimes fail in their innovations but they keep challenging themselves
      • They help to develop new standards and processes for the industry
      • They challenge the standards in the industry, in favour of improving the situation for MNO's
      • They Innovate their business to support specific client needs
      • They have original ideas
    • Engagement
      • Their products don't normally have defects or complaints
      • They care about making products which reduce costs
      • They care about making products which increase quality for MNO's
      • They care about making products that create efficiency gains for MNO's
      • Their products evolve every year
      • You are excited about new products being launched by this company
    • Conclusions
    UK Companies are subject to V.A.T. Paid at the Standard Rates. If you haven't bought a report from ROCCO before, this purchase will be subject to signature of our Single Use License Terms of Use.
  • This Strategic Analysis Report contains 100 Pages of Market Intelligence into 8 leading vendors in the market.

    The Strategic Analysis Version of the report contains:

    100 Pages of data related to Alternative Roaming Solutions Interviews with 8 Vendors. Simple to view tables and infographics which explain and contrast the opinions of Vendors Content with page numbers: Contents 2 The Authors of this Report 5 Executive Summary 6 About this Report 6 Introduction 7 The what, why and how of Alternatives 8 The Future of Alternative Roaming Solutions 12 Strategic Analysis 14 Before the Alternatives - The Birth of Roaming 14 Roaming at 20 16 Roaming Today 19 The Vendors 22 Overview 22 Ownership Structure 22 International Presence 23 Top Product Offerings 23 Primary Focus 24 Future Focus 25 Personnel 25 Revenues 25 The Solutions 26 BICS 26 Mobilise 28 Mobolize 29 Monty Mobile 30 Symsoft 33 Tele2 34 Trawell Data Services 35 UROS 36 Vendor Differentiation 39 Client numbers 40 GSMA Membership 40 Client Support 40 Customer Segmentation 40 IoT Roaming Support 40 Billing Preferences 41 Implementation Process 41 Fraud and Security 41 Financial benefits 41 Compatible devices, software and other equipment 42 Renting or leasing the solution 42 Data Roaming, Download speed and limits 42 Connected devices 43 Pricing 43 Endorsements from customers 44 Strategy 44 Notes on our Report 46 Identifying Vendors 46 The Vendors 46 Approach and Methodology 47 Eligibility for taking part in this report 47 Your Feedback is welcome 48 Our Future Reports 48 Annex A: Directory of Alternative Roaming Solution Vendors 48 Annex B: Mobile Engagement Vendor Interview 50 BICS 51 Mobilise Holdings Ltd 58 Mobolize 65 Monty Mobile International Ltd 67 Symsoft AB 76 Tele2 AB 83 Trawell Data Services 87 UROS Ltd 95 Payment terms:
    • UK Companies are subject to V.A.T. Paid at the Standard Rates.
    • The report will be sent over electronically following signature of a simple Terms of Use Document issued by ROCCO.
  • This Strategic Report contains 170+ Pages of Analysis into 52 Vendors in the market (16 Vendors in great detail). Available from Friday 15th June 2018.
    • Executive Summary (this part of the report is sent to the MNOs who take part in the research)
    • Providers leaderboard tiered and actual ratings
    • Detailed comparison of 21 Vendors in the market in over 35+ Key Performance Indicators defined by Operators
      • Leadership
      • General Performance
      • Performance on Key aspects
    • Detailed Brand perceptions of each provider
    • Operator feedback into what Products and Services they like and what they need
    • Mobile Engagement: What they are using, planning to use and interested in
    • Key Challenges in the market
    • Why Providers are valuable and where Operators think they could add more value
    • Where the market is going, what new developments are needed
    • Strategic summary by ROCCO management team
    Annex of 15 pages: which covers the rankings of the leading 16 Vendors by Region, Africa, North America, South America, Asia, Middle East & Europe. Vendors who appear in this report are: (In bold are Vendors where MNOs gave detailed ratings) Airtel Business, Agile Telecom, AMD, BICS, Calltrade, Cequens, CITIC Telecom International, Clickatell, CLX Communications, Corporation Tedexis CA, CM.com, CS Networks, C3ntro Telecom, Dimoco, GMS, Infobip, Interactive Digital Media, InterVAS Uganda Ltd, Hook Mobile, Horisen, Javna, JT Global Ltd, Link Mobility, Lleida, Locotel Ltd, Mahindra Comviva, MessageBird, Mitto AG, Mobiweb, Monty Mobile, Mr Messaging Ltd, M-STAT, Nexmo, OpenMarket, Orange International Carriers, Panacea Mobile, PCCW Global, Route Mobile, SAP, Silverstreet, SerwerSMS, SMS Highway, Syniverse, Tanla, Tata Communications, Tele2 Group, Telecom Italia Sparkle, Telesign, Telintel, Twilio Sweden (Beepsend), tyntec. The party purchasing this report is receiving a single license for a single report to be used by their company only. A Terms of Use agreement will be sent to you after your purchase to support this. Expect to receive the report by e-mail within 24 hours of purchase. Additional licenses may be purchased at a reduced price. Please contact us for more information. UK Companies are subject to V.A.T. Paid at the Standard Rates.