The Leading International Voice Carriers 2021

ROCCO HQ London 22/10/21 Our research has been concluded, the results have been checked and verified and we are pleased to announce the Tier One IVC’s for 2021.

Please note, ROCCO does not choose or decide the Vendors in this report, and this report is not based on ROCCO opinion, the insights, perspectives, perceptions are entirely by the MNO community and the report is only based on MNO opinion

MNOs often find it challenging to find the right Vendors and when there are many Vendors in the marketplace (in this research we have covered 28) who could deliver at least satisfactory International Voice Carrier (IVC) services, how does an MNO choose the right vendor for their needs?

ROCCO has been called the Michelin of the telecoms industry in that it facilitates the rating of Vendors to understand the quality of vendors and the market leaders. While ROCCO does not judge the Vendors directly, it facilitates MNOs in rating the wider Vendor base, creating a community for information and advice exchange on specific important Vendor decisions.

Congratulations to all three Tier One providers who performed so well across the performance and leadership categories! Tier One means that across all categories these providers reached 4-5 points out of 5.

International Voice Carriers Vendor Benchmarking Report 2021

Between May and October 2021 we asked MNOs globally to give us their perceptions of International Voice Carriers, how well they knew them and how they would rate them. They rated Vendors on 35+ KPIs in the area of Performance, Value and Leadership. The survey was about brand perception, experience of these providers as well as an understanding of whether Operators would choose them over others. There were 28 Vendors which invited tough competition and we also introduced a rating for NPS (Net Promoter Score) so the Vendors could see how they ranked in terms of their customers willingness to promote them.

Operators who participated in this research will shortly receive their free Executive Summary Report, thanks for your support and feedback, we hope you enjoy the data and insights into the Vendors.

Congratulation to all the Vendors whom were recognised in the report!

Buy the Strategic Analysis Version here

Given that this is the first time that ROCCO is conducting Vendor Benchmarking research on IVC, it is worth analysing how COVID-19 has influenced this space. Specifically, the drastic restrictions on travel have played a role in the reduction of international voice traffic. Moreover, the emergence of OTT and its subsequent bypass represents a threat to this service. In this regard, this report covers what MNOs consider essential features of the current International Voice Carriers offering, and more importantly, what they should provide. This report features a detailed review vendor by vendor based on MNO feedback and a leaderboard.

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