03/10/2019 London. ROCCO starts its 4th Annual research into SMS Firewall Vendor Performance.

In this 131st research project conducted by ROCCO Research we ask the MNOs to give their views on the Vendors of SMS Firewall Solutions. Following last years Report (2018) we further seek the opinions of MNO’s on SMS Firewall Vendors.

Either follow this link: SMS Firewall Vendor Performance 2020

Or use the QR Code Below to access the survey. 

Background to this survey:

The SMS Firewall product has in recent years changed characteristics from filtering for spam SMS’s or fraudulent SMS’s to the more complex faking, flooding, phishing, malware and termination via grey routes.

It has always made common sense for MNOs, to on a regular basis, look into how to protect their network and maintain the best customer experience, both to ensure a quality reputation and in order to protect against revenue leakage. While SMS Firewall provision has been delivered by Vendors to at least 200+ MNOs so far, it is expected to become a standard part of an MNOs SMS service provision in the coming years.

The Vendor Performance research is designed so that MNOs can give their view on SMS Firewall vendors based on a list of specially chosen KPIs. MNOs who take part will receive an exclusive Executive Summary Report which shows the Vendors ranked in order of KPI ratings by all MNOs and an overview of all the Hot topics.

The research is hosted only by ROCCO, so the MNOs views are aggregated in the reports and any feedback given by MNOs is completely confidential. This is the basis on which we have been delivering research for the last five years. MNOs like the opportunity to share their views with ROCCO as a neutral entity and understand the views of other MNOs.

About the Research

This years research contains over 13 SMS Firewall Vendors:

MNOs can add to the list by choosing OTHER and we will in turn update the list with additional Vendors. Only Vendors whom receive at least 5 responses from MNOs are included in the report. This is to ensure meaningful results. But it also allows any Vendor large or small to reach a tier one ranking, as the rankings are based not on the amount of responses received but the overall perceptions of the MNOs who take part. ROCCO remains a company devoted to neutrality. Our Vendor Performance Research is never sponsored, since we like to ask the questions Operators want and give the true position in the market in our reports.

The survey is open until January 10th 2020. ROCCO will produce awards for each of the Tier One Vendors which will be presented an an awards ceremony in May 2020. Details on the event will be announced soon.

We will present the results in tiers, as we have previously. This means than multiple Vendors may be announced within tier one (Overall score between 4-5 points out of 5) and Vendors who score lower than this will be announced as Tier 2 or Tier 3.

Thank you for participating in ROCCO Research.